If we could have anchors up top that linked to the areas below, that would be great. If that is time consuming, no need to do for now. The high level categories are shown below.
You can live chat with us when a customer experience specialist is available. If no one is available, you can leave a message for us by selecting the "Leave a message" button that shows in the bottom right of your page, and we will get back with you as soon as possible.
If you don't see the answer to your question below, you can also contact us at firstname.lastname@example.org, and we will be happy to help.
Photos & Videos
Amazon Wish List
I created an account, but I don't remember which email address I used.
You can try to log in using your different email addresses, or you can request to have your password reset. You will not be able to request a password for an email address you did not already use; the AHN Cares system will only recognize email addresses that have already been registered.
My password does not work or I forgot my password
You can reset your password on the log in page by clicking on "Forgot password?". We will send you an email with a link to reset your password.
I don't know the password for the team I want to join
The team organizer sets the password for the team; please contact the organizer for assistance.
How do I edit my personal account information?
Go to your name in the upper right corner of the page, click on it and select "My Account." You can edit all of your information there.
How do I join a team?
If the team is not password protected, you can select "Find a team" from the AHN Cares home page and search for the team by your friend's first name, last name or team name. Select the team you want from the search results and then click "join this team" once you get to the team page. If the team is password protected, you will need the team password before you can join the team. If you do not know the team password, contact the team organizer.
How do I share the team with others?
if you are a team organizer, go to "Share this team" on the top of the team page.
Why can't I see the calendar or blog on my friend's team page?
You must be a team member to view these areas. Select "join the team" on the team page.
How do I change the photos on my team page?
Only team organizers can add photos that will appear on the team page.
I don't want my name on the team list anymore. How can I remove it?
Go to "My Account" which can be found under your name at the top right of the page. Click "Remove me from this team."
My team is no longer active, but I would still like to keep my account with AHN Cares.
You do not need to do anything. Your account will remain active.
How can I post a blog entry?
Only team organizers can post blog entries. If you are an organizer, go to "Blog" and then "Create New Blog Post." Be sure to select the checkbox "Notify all team members" if you want to update the team.
Team members can post replies/comments to blog entries. If you are not an organizer, you can contact your team Organizer and ask him/her to post the blog entry.
How do I add photos to the blog?
Only team organizer can add photos to the blog.
When I add a photo to the blog, it shows up really big. How do I resize the photo?
We are working to make this easier. The best way to fix this now is to use the "Advanced" image setting before clicking "OK." Be sure "Lock Ratio" is selected and then reset the width or height of the image.
How do I add a video to the blog?
Only team organizers can add videos to the blog.
Photos & Videos
How do I upload photos?
There must be a gallery created before photos can be added. Only team organizers can create a gallery and then all team members can add photos.
How do I add a video?
There must be a gallery created before videos can be added. Only team organizers can create a gallery and then all team members can add videos
I signed up to take food (or help with any task) but now cannot do it on that date.
Go to the Calendar for your team. Select the task you signed up to do and then click on the red "Opt Out" button. The task will then be active on the calendar for someone else to sign up. The organizers will receive an email that you are no longer able to help with that task. If the task is happening in the very near future, you may want to contact the organizer and let them know so they can make other arrangements, if necessary. You may now go back to the Calendar and select a new day to help.
How do I see what I signed up to do?
Go to your name in the upper right corner of the page, click on it and select "My Account." You can see all of your upcoming tasks listed there.
How do I create a recurring event?
Only organizers can add or edit events.
How do I set up donations?
Only team organizers can set up donations.
How do I turn off our donations page?
Only team organizers can set up or disable donations.
Will there be a fee charged for making a donation?
There will be a 7.9% fee + $.30 per transaction charged for the convenience of managing donations on your AHN Cares team page. This is the standard industry rate for free donation website offerings.
How can I tell how much money my team has earned?
You can check the status of your donations by logging in to your WePay account.
Why can't I see my name after I made a donation?
This functionality is currently being handled on the WePay website. Your friend will be able to see that you made a donation when they check their WePay account.
Amazon Wish List
How do I set up an Amazon wish list?
Only team organizers can set up an Amazon wish list. This process takes a little time – reach out to us at email@example.com if you would like assistance setting up your wish list.
How do I add or remove items from the Amazon wish list?
Click on the wish list link on the team page. This will take you to Amazon.com, and you can make changes there.
What happens when someone purchases something from my Amazon wish list?
If you have entered your friend's address with their Amazon wish list, any gifts will be shipped directly to them and will be removed from the list. Please note the address will be hidden from the purchaser; only the city and state will be verified.
Have other questions? Chat live with us now! (We are real, LIVE people!)